Slator’s 40-page Pro Guide: ISO Certifications for LSPs in the Era of AI is an essential resource on ISO standards for language service providers (LSPs). The Pro Guide analyzes the importance of ISO certifications for staying competitive and shares original data on the most popular ISO standards across the industry in 2024.

The Pro Guide unpacks ISO’s AI-related standards, providing LSPs with a concise and valuable guide to assessing the standards’ applicability and relevance to their company, level of AI adoption, and AI use cases. 

ISO’s latest standard for the language services and technology industry —  ISO 5060: 2024 Evaluation of Translation Output — is also investigated in detail. A two-page overview provides LSPs a useful entry point to understanding how the standard relates to their business.

We analyze ISO certification patterns across 100 leading LSPs in the Slator 2024 Language Service Provider Index (LSPI) by segment so you can benchmark your current levels of certification against your competition.

The guide also shares the results of a Slator survey of 120 leading LSPs on the relationship between ISO certification and staying competitive.

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The report also highlights the five main benefits that ISO certifications can bring to your business — from financial benefits and increased service quality to competitive advantage and business resilience.

A quick guide section tells you what you need to know about the top six certifications, giving you key information and insights, in a nutshell, to help you determine which ISO certifications are most relevant to your business and why.

Quick guides for the following ISO standards are included.

• ISO 17100:2015 for translation services
• ISO 9001:2015 for quality management systems
• ISO 27001:2013 for information security systems
• ISO 18587:2017 for post-editing of MT
• ISO 13485:2016 for quality management systems for medical devices
• ISO 18841:2018 for interpreting services
• ISO 5060: 2024 for evaluation of translation output 

Then, the Pro Guide equips readers with essential insights into AI key terms, AI regulation, and ISO’s AI-related standards. We provide easy-to-read guides to the following.

• ISO/IEC 42001:2023 for AI management system
• ISO/IEC 23894:2023 for AI risk management
• ISO/IEC 23053:2022 for systems using machine learning

Our comprehensive roadmap to the practicalities of gaining ISO certification — including a cost and timeline analysis — will help you weigh the pros and cons of certification and guide you through the full process: from obtaining a copy of the standard and selecting a certification body to the moment you hang the ISO certificate on your wall (and website).

Table of Contents

ISO Certification in a Nutshell	6
Find out about the top 6 ISO standards for the language services industry with Slator’s 2024 analysis of the most popular standards among 100 leading LSPs by market segment. Discover what LSPs think about ISO certifications as a tool for staying competitive.
5 Key Reasons to ISO Certify	11
From increased revenues to enhanced quality and customer satisfaction, find out why more than 75% of the leading LSPs have at least one ISO certification.
Established ISO Standards for LSPs (ISO 17100, ISO 9001, ISO 27001, ISO 18587, ISO 13485, ISO 18841)	12
Get actionable insights on ISO certification in these six one-pagers which guide you through the top ISO standards for LSPs. Each guide gives a concise summary of the scope, benefits, applicability, and requirements of the ISO standard. In addition, key insights are shared on the level of effort and type of preparation activities needed to achieve compliance.
ISO 5060:2024 | Evaluation of Translation Output	22
Get up to speed on the language industry’s latest standard, ISO 5060 for the evaluation of translation output. Our two-page guide outlines the scope and benefits of this new standard, which applies to both human and machine translation. Discover how your company can potentially benefit from certification, and how much effort it will take to certify.
AI-Related ISO Standards for LSPs (ISO 42001, ISO 23894, ISO 23053)	24
Quickly master key AI terminology, understand the current landscape of AI regulation, and gain an overview of ISO’s current framework for AI standards. See how each AI-related standard could apply to your company, depending on your level of AI adoption and AI use cases. Get actionable insights on ISO’s AI standards with three one-page guides to the latest ISO standards on AI management systems, risk management, and systems for machine learning. Each guide provides a quick summary of the scope and requirements of the standard, as well as its applicability to LSPs. Additionally, guidance is shared on the benefits of certification and time and resources investment needed to achieve compliance.
Choosing the Right Certification for Your Organization	35
Make an informed decision on ISO certification and compliance with Slator’s guide to choosing the right certification for your company. This two-page guide presents LSPs with the critical questions to consider when deciding whether to invest in an ISO certification.
How to Obtain ISO Certification: A Step-by-Step Guide	37
Ready to forge ahead with certification? Find out how with this planning-to-certification roadmap featuring insights on timelines and costs. Access tips on how to make the most of ISO compliance and promote your ISO certification effectively.

How to Use This Report

Slator’s easy-to-digest Pro Guide: ISO Certifications for LSPs in the Era of AI offers the very latest industry and data analysis, helping you understand the ISO standards that are important to the language services industry, and make informed business decisions as regards to ISO certification and quality management.